Client Not Connecting

Learn about messages presented to a user when a client is unable to connect to the server. Here are possible cannot connect to server messages followed by their resolutions.

Login Failed

Client and server are using different versions of software with different network protocols.

Resolution: The server is running a different version of the application than the client. Update the client or server to matching software versions.

Connection Refused: Connect (Java.net.ConnectionException)

The client can't connect to the server because it is not currently running.

Resolution: Start the server. If the server is running, check server communication.

Authentication failed

Either the client cannot connect because the username or password was typed incorrectly or the login has expired.

Resolution: Try retyping the username and password. If authentication fails after multiple attempts, contact your Entré administrator.